The current COVID-19 emergency is placing significant pressure on the Ministry’s resources. We will contact you if we require an extension to your request.

This page helps you make Official Information Act (OIA) requests to the Ministry of Transport. You can also see some of our responses to previous requests.

The Official Information Act

Under the Official Information Act 1982(external link) (OIA) New Zealanders can request official information held by public agencies, including the Ministry of Transport. You can ask for:

  • access to any specified official information the Ministry of Transport holds
  • reasons for decisions made about you
  • internal policies, principles, rules or guidelines
  • meeting agendas and minutes of public bodies, including those not open to the public.

The State Services Commission provides useful tips for requesters(external link) and information on how agencies respond(external link) to OIA requests.

Before you make an OIA request

Which is the right agency?

The Ministry of Transport can only answer requests for information that it holds. If you believe a different agency holds the information you are looking for, please request the information from that agency. To help you:

Ministry of Transport: Policy advice, contract management, air services agreements, legislation, Vote Transport administration and monitoring the following Crown entity performance. See Making a request below.

NZ Transport Agency: Land transport rules, licensing standards enforcement, land transport funding. To make an OIA request from NZTA(external link), email

Civil Aviation Authority: Safety rules, licensing, standards enforcement and aviation security service. To make an OIA request from CAA(external link), email:

Maritime New Zealand: Safety rules, licensing standards enforcement and marine environment protection. To make an OIA request from the MNZ(external link), email

For information from other agencies the Directory of Official Information(external link) explains the information each agency holds and their contact details.

Is the information you are looking for already available?

We publish a lot of information on our website. You may find the information you require is already available. Here are some useful links that might help you:

Making a request

To make a request please:


Phone: + 64 4 439 9000

Write to:

The Official Correspondence Unit

Ministry of Transport
PO Box 3175

Your request should be as clear and specific as you can possibly make it.

We will acknowledge your request, usually within 24 hours, and respond no later than 20 working days after we receive it. In some circumstances it may take longer. If we require an extension we will contact you and tell you why it is necessary.

Withholding information

The OIA says information should be made available unless there is good reason to withhold it. We may only withhold information for specific reasons set out in the Act. If this occurs, we will let you know why.


If you are not satisfied with our response to your request you may wish to contact us in the first instance to see if we can resolve the issue.

You can make a complaint to the Office of the Ombudsman(external link) if you:

  • have concerns regarding the decision we made on your request
  • are unhappy about the way your request was treated or processed.

The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.

Publishing OIA responses

The Ministry of Transport publishes selected OIA responses when the information is likely to be of public interest. We do not publish information that is governed by the Privacy Act 1993.

You can see the published versions of selected responses here.